faq
information for you
How can I add a dental lab to the Crown32 platform ?
Firstly, we would love to have you on board. Here are the steps -
1) Enter your lab information into this form https://forms.gle/s4JCupvtgn3AdJiHA
2) Wait for 2 - 3 days for our team to go through your application and get in touch.
Why should I switch from my current method to using Crown32 Labs APP ?
You may have found a convenient and set routine for the way your dental lab needs are catered to and that is well and good but the Crown32 platform offers you a couple of offers you just can't refuse -
1) It lets you support your favourite labs by submitting feedback on every case.
2) It lets you track your billings and analyse the direction in which your practice is heading. Get valuable insights on how you can increase your profitability and get the deal deals in your city right at your finger tips.
Can I still pay in cash ?
Yes! Absolutely. When you pay in cash, our lab partner support team (Shoulder Labs) updates your records within 24 hours.
You earn the same points you would through any other payment modes.
Remember - Paying in advance, earns you rewards!
How does paying in advance benefit me?
Pay in advance is a unique feature that earns you reward points, cash backs and special offers. Payment modes accepted on this platform include -
- Cash
- Credit and Debit Cards
- Net-banking
- Mobile Wallets
What's the story behind Crown32 ?
Crown32 Labs is a doctor-centric platform, visualised and conceived by a dentist to de-clutter his practice, streamline time consuming engagements all in order to spend more quality time with his family at home.
The modern approach to decision making has evolved to a an extent where the public opinion is trusted more than self-praise and fancy claims. Crown32 partner labs grow in influence powered by YOUR reviews and feedback. Encouraging an overall elevation of the quality of services, a goal that any reasonable healthcare startup should target.
Crown32 is currently bootstrapped and is being managed by Dr Bidyeswar Dhawan and his beautiful wife Dr Shamindhi.
Is my data safe ?
Firstly Crown32 servers are secured with the help of IBM certified cyber-experts. So basically no-one can get to it but you.
Secondly, the model of Crown32 is based on building trust, establishing transparency and keeping private information private
How can I refer Crown32 to a friend ? What benefit do I get ?
Referring Crown32 to a friend earns you rewards in the form of cash back and adds to your Crown32 score. A high Crown32 score gives you access to exclusive premium offers and saves you hard earned money.
What if the lab doesn't pick up my work on time or delays delivery ?
Feel free to let your experience reflect in your reviews. Logistical difficulties owing to breakdowns, traffic, bad weather and other unforeseen circumstances often affect service.
Tracking will further help you plan even in case of unforeseen events an
Can I get a credit period for my bill settlement ?
All gold Crown32 members are extended an additional 15 day credit period beyond the due date. To gain gold status look up - How does Crown32 Score work ?
How does Crown32 Score Work ?
Building up your Crown32 Score entitles you to special discounts, premium offers, early bird offers and more. Graduate from bronze to silver to gold and platinum to unlock amazing rewards.
Things that earn you points -
1) Refer a friend - 30 Poin
How can I edit my case details once I've submitted them ?
Your case can be edited from your case list even after submission, until confirmed by the lab. If your case has already been confirmed, enter the changes into your support window and the lab shall update the information or contact you for clairfication